Foodland upstages rivals Aldi, Coles and Woolworths to be named the ‘best in Australia’

Grocery chain Foodland has upstaged its biggest rivals Aldi, Woolworths and Coles to become the best-rated supermarket in Australia.

The independent supermarket, based primarily in South Australia, has taken out the top spot in CHOICE‘s 2021 supermarket satisfaction survey after 3,200 consumers voted for their favourite grocery chain.

Shoppers were asked to rate the supermarkets based on 19 different categories – including value for money, quality of products, helpfulness of staff, ease of locating items, speed of checkout, store layout and stock availability.

Foodland claimed the top spot, followed by Drakes, Harris Farm Markets, Aldi, Costco, IGA, FoodWorks, Woolworths, Coles and the Friendly Grocer.

Grocery chain Foodland, based primarily in South Australia, stands out ahead of all the  major supermarket stores after claiming the top spot for the best rated supermarket in Australia

Supermarket satisfaction 2021 

1. Foodland: 82%

2. Drakes: 79%

3. Harris Farm Markets: 78%

4. Aldi: 75%

5. Costco: 75%

6. IGA: 74%

7. FoodWorks: 72%

8. Woolworths: 71%

9. Coles: 69%

10. Friendly Grocer: 67%

Foodland has the happiest shoppers after receiving a stellar 82 per cent. The chain kept its title as the best rated supermarket for the second time in Choice’s survey after first claiming the top spot in 2019.

The supermarket was rated best for 14 criteria out of 19 – including range of products and brands available, ease of locating items, helpfulness of staff, speed of checkout, ease of using self-service checkout, store appearance and layout.

Drakes finished in second place with a score of 79 per cent.

The chain, which has more than 60 stores across South Australia and Queensland, was voted best for offering the amount and availability of specials and discounts, availability of staff for assistance and helpfulness of staff.

Following closely behind in third place is New South Wales’ Harris Farm Markets with a score of 78 per cent for offering the best quality of fresh produce and produce availability – but the grocery chain fell short in the ease of parking category.

What is Foodland?

Foodland is an independently owned supermarket chain, based primarily in South Australia and a few stores in Northern Territory.

There are 90 stores across SA – with weekly catalogues offering ‘hundreds of great specials’.

The chain prides itself on selling Foodland branded products made in Australia, with more than half of them made in South Australia itself – meaning there are zero imported foods in the supermarket’s exclusively owned label range.

The supermarket has been rated best for:  

  • Range of products and brands available
  • Availability of locally produced food products
  • Stock turnover (food products are within use-by and best-before dates)
  • Product availability (shelves are stocked with items as labelled)
  • Opening hours
  • Ease of parking
  • Ease of locating items you want 
  • Helpfulness of staff (e.g. checkout, refund/exchange, assistance)
  • Ease of use of shopping trolleys/baskets
  • Speed of checkout
  • Availability of your preferred type of checkout (i.e. self-service, staff-assisted)
  • Ease of using self-service checkout
  • Store appearance and layout
  • Clarity of unit-pricing signage 

Drakes, which has more than 60 stores across South Australia and Queensland, finished in second place with a score of 79 per cent

Drakes, which has more than 60 stores across South Australia and Queensland, finished in second place with a score of 79 per cent

Drakes, an independent grocery retailer, was voted best for offering the amount and availability of specials and discounts, availability of staff for assistance and helpfulness of staff

Drakes, an independent grocery retailer, was voted best for offering the amount and availability of specials and discounts, availability of staff for assistance and helpfulness of staff

Following closely behind in third place is New South Wales' Harris Farm Markets with a score of 78 per cent for offering the best quality of fresh produce and produce availability - but the grocery chain fell short in the ease of parking category

 Following closely behind in third place is New South Wales’ Harris Farm Markets with a score of 78 per cent for offering the best quality of fresh produce and produce availability – but the grocery chain fell short in the ease of parking category

The three supermarket chains earned the highest overall scores for supermarket satisfaction. The trio also rated higher than their major rivals across various criteria including range of products and brands, and availability of locally produced foods.

ALDI was rated best in the value for money category as the supermarket continues to differentiate itself on price.

The German-owned chain landed in fourth place, alongside with Costco after the duo scored 75 per cent.

IGA/Supa IGA supermarket chain scored 74 per cent, followed by FoodWorks with 72 per cent.

ALDI was rated best in the value for money category as the supermarket continues to differentiate itself on price

ALDI was rated best in the value for money category as the supermarket continues to differentiate itself on price

Woolworths finished in eighth place with 71 per cent, closely followed by Coles scored 69 per cent. Friendly Grocer rounded up the top 10 with 67 per cent.

Coles and Woolworths rated above average for availability of preferred type of checkout, range of products and brands available, and ease of using trolleys and baskets.

However, the only criterion the duopoly rated best for was their opening hours. The two major supermarkets rated lower than at least some of their competitors on all other criteria.

Consumers were asked to rate their shopping experience at their go-to supermarkets on a seven-point scale ranging from ‘excellent’ to ‘terrible’. The numbers were then converted into a percentage score.

A total of 3,182 Voice Your Choice members across Australia were surveyed in February and March 2021. 

Australians can get 50,000 FREE vouchers worth $100 each

Australians can get 50,000 FREE vouchers worth $100 each – here is how you can get yours hands on one

  • South Australia is set to launch a fourth round of travel vouchers from late May
  • About 50,000 vouchers will be up for grabs offering cheaper accommodation  
  • Some offer $100 off CBD hotels and others $50 off regional and suburban hotels
  • The government is yet to decide how they will be distributed to participants  

Australians are being urged to holiday in South Australia over winter as the state launches a fourth round of its widely popular tourism vouchers, giving vacationers access to cheaper accommodation.

Premier Steven Marshall announced on Monday the Great State Experience scheme will kick start a new round from late May after the ‘magnificent’ success of the program’s earlier stages. 

About 50,000 vouchers will be up for grabs, offering either $100 off eligible CBD hotels or $50 off participating accommodation providers in regional and suburban areas for use over winter.   

‘We think it’s really important – for June, July, August; months which are traditionally slower – to do everything we can to maintain and grow the number of people employed in this sector,’ Mr Marshall told reporters on Monday.

The South Australian government has announced a fourth round of tourism vouchers will be up for grabs from late May. Pictured: A  woman walking down iconic Port Noarlunga boardwalk in South Australia

‘It’s all a part of making these small changes, these interventions, to keep the accommodation volumes up across the state and take advantage of this situation where more people are getting out, exploring their own backyards and seeing what they love in SA.

‘We think there’s going to be a permanent pivot where people holiday at home more post-coronavirus, so we want as many people to visit our great state.’ 

The majority of vouchers will be offered to South Australians, but a limited number will be put forward to tourists.   

Mr Marshall said it has not yet been decided whether participants will be assigned vouchers via the ballot system used in round three, or whether they will need to flock online as soon as they become available. 

A decision will be announced on a later date. 

SA Tourism Commission chief executive Rodney Harrex said he is working with accommodation providers. 

Around 50,000 registrants were gifted experience vouchers last week as part of the scheme's third round. Pictured: People walking through Moseley Square, Adelaide

Around 50,000 registrants were gifted experience vouchers last week as part of the scheme’s third round. Pictured: People walking through Moseley Square, Adelaide

‘What we’ve seen with the accommodation programs is it stimulates expenditure well beyond the hotels and filters right through the economy,’ he said.

‘We’re looking at midweek proposition – [and] how do we get people to stay longer mid week – so we’re working with hoteliers on that.’

Like previous rounds, Saturday nights will be excluded from use in the vouchers. 

The first two rounds of the program provided a $32million boost to the local economy, while the third – which is currently underway, saw more than 100,000 people sign up for the random electronic ballet.

Last week, about 50,000 registrants were contacted and gifted $50, $100 or $200 voucher to use on tours and experiences. 

Recipients will be able to start booking experiences from Tuesday. 

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Coles, Woolworths, Bunnings and Kmart opening times Anzac Day weekend 

Many supermarkets will not open until after 1pm on Sunday across the country.

The Anzac Day public holiday is only observed in SA, WA, ACT and Qld. People in those states and territories will also experience store closures  on Monday April 26.

WOOLWORTHS

Sunday: Many Woolworths stores will be closed or have restricted hours on Sunday, but customers are encouraged to visit the Woolworths website to check the opening hours of their local store.

Most stores in NSW, ACT and Vic will be open from 1pm, from midday in SA, and from 12.30pm in Tasmania.

Stores in WA and Qld will be closed. 

Monday: Woolworths encourages customers to check opening hours in their local store by visiting their website.

COLES 

Sunday: Coles stores will open from 1pm in NSW, ACT, Victoria, from midday in NT, and at 12.30pm in Tasmania.

All metro stores in Queensland will be closed for the day, but will vary in regional areas.

Most stores in SA will be open from midday, and metro stores in WA will be closed but will vary in regional areas.

Monday: Stores in NSW, ACT, Victoria and Tasmania will have normal trading hours.

Opening times for supermarkets in regional WA will vary and customers are encouraged to check the Coles website, but metro stores will be open from 8pm-6pm.

In SA, CBD stores will be open from 11am-5pm and metro stores will be closed.

Supermarkets in NT will b open from 8am-8pm, and from 8am-9pm in Alice Springs.

BUNNINGS 

Sunday: Stores will be open in NSW, Victoria, WA, SA and NT, with customers encouraged to check the website for local store trading hours.

Bunnings will be open from 1pm-7pm in ACT, and from 12.30pm-6pm in Tasmania.

All stores will be closed in Qld.

Monday: Stores in all states will be open, but customers should check the website for the trading hours of their local store. 

KMART  

Sunday: Stores will open in NSW and ACT from 1.30pm. All stores in Tasmania and Victoria will open at 1pm, except Albury which will open at 1.30pm.

In WA, only stores in South Hedland, Karratha, Broome, Albany, Eaton Fair, Busselton will open from 1pm.

SA residents in Mount Barker, Port Lincoln, Victor Harbour, Murray Bridge, Port Pirie, Rundle Mall, Whyalla, Berri, and Port Augusta can visit Kmart from 1pm, while people in Mount Gambier can go from 12pm.

In the NT, Darwin and Coolalinga shops will be open from 1pm-7pm, while people in Alice Springs and Katherine can go to Kmart from 1pm-6pm. 

Queensland stores will be closed. 

Monday: Stores in all states will be open, but customers should check the website for details on their local store.